sourse to target translation
10.0
(3)
Experienced customer care expert with sales, business management, banking, business processes outsourcing services, human resources management, and change management practice. Has competence in team management, both direct and remote. Experience in new projects launch for clients and services. Directed to the efficiency solutions from employee performance, processes, and technologies. Business process outsourcing competence for local and international markets especially customer service and sales.
Major experience gained in different contact center roles providing business processes outsourcing services for business units of different industries.
Last 5 and half years was a manager of a regional branch of one of the leading banks in Latvia. Performed sales with business partners both direct (meetings) and indirect (telesales). Understanding of business needs in terms of business components and finance.